Refund Policy

Last updated: Nov. 15, 2025

Our order process is conducted by our online reseller Paddle.com Market Ltd., United Kingdom (“Paddle”), who acts as the Merchant of Record for all orders. Paddle handles payment processing, invoicing, tax determination, and - where applicable - refunds on our behalf.

How to request a refund

Please contact us first at ostermann . manfred @ gmail . com with your order number and a brief reason for the request.
We will review your request and, if eligible, initiate the refund via Paddle.
You may receive follow-up communications directly from Paddle regarding the refund status.

Where to request a refund

You can contact us as described above or submit a request via Paddle’s buyer support at paddle.net. Refund handling follows Paddle’s processes as our Merchant of Record. See Paddle’s Checkout Buyer Terms (Refunds):
https://www.paddle.com/legal/checkout-buyer-terms

Full vs. partial refunds

Depending on the case, we may initiate a full or partial refund via Paddle. Once approved, refunds are credited back to the original payment method.

Visibility & acceptance

Our Terms & Conditions and this Refund Policy are linked in the footer and are presented before checkout. By completing a purchase, you confirm that you have read and agree to them.

Timeframes & scope

Refunds are handled according to Paddle’s processes as Merchant of Record. Once approved, refunds are credited back to the original payment method.
Note for EU consumers: please also see the Right of Withdrawal information below.

Non-refundable cases

Clearly consumed, non-returnable digital usage (e.g., API/compute credits) once delivered.
Bespoke or custom services already rendered.
Abuse or misuse of the service.

Right of Withdrawal (EU consumers)

Under EU Directive 2011/83/EU, consumers generally have a 14-day right of withdrawal for distance contracts.

For digital content not supplied on a tangible medium, this right expires once performance begins after your express consent and acknowledgment that you lose the right of withdrawal (confirmed during checkout).

If you do not give that consent and delivery has not begun, you may withdraw within 14 days by emailing ostermann . manfred @ gmail . com. Where applicable, refunds are processed by Paddle.

Contact

Service provider / content creator
Manfred (Manni) Ostermann
Kirchengasse 12, 2352 Gumpoldskirchen, Austria
Email: ostermann . manfred @ gmail . com

Merchant of Record (MoR)
Paddle.com Market Ltd., United Kingdom

For details on how we process personal data (including purchase and delivery information), please see our Privacy Policy.